IT Support That Never Sleeps - So You Can
From daily helpdesk tickets to server management and proactive monitoring, CloudSpinx keeps your business running at full speed. One monthly fee. No surprises.
"Before CloudSpinx, every IT issue was a crisis. Now problems get resolved before we even notice them. Our staff can actually focus on work."
Everything in Our Managed IT Support Service
Every engagement covers the full scope - no hidden extras, no upselling.
Helpdesk Support
Unlimited tickets, remote and on-site support for all users - phone, email, WhatsApp and ticketing portal. Average response under 1 hour.
Server & VM Management
Patch management, monitoring, and performance tuning across physical servers and virtualised environments - VMware, Proxmox VE and Hyper-V.
Productivity Suite Admin
Day-to-day Microsoft 365 administration - user provisioning, licencing, Teams, SharePoint and OneDrive. Full email setup and migration handled by our dedicated Email & Collaboration service.
Backup & Recovery
Automated daily backups with Veeam and Acronis, tested recovery procedures and rapid restore capability for critical systems and VMs.
Asset Management
Hardware and software inventory, lifecycle tracking and timely replacement planning across physical and virtual assets.
Vendor Management
Single point of contact for all your IT vendors - ISPs, hardware suppliers, software licensors. We manage the relationships so you don't have to.
Technologies we use
What Managed IT Support Covers
CloudSpinx acts as your outsourced IT department - handling everything from password resets to full virtualisation stack management, so your team can focus on the work that matters.
Helpdesk & End-User Support
Unlimited support tickets via phone, email, WhatsApp or our ticketing portal. Remote support within 1 hour, on-site support in Nairobi within 4 hours for critical issues.
Server & Virtualisation Management
We manage your full server estate - physical and virtual. Whether you run VMware vSphere, Proxmox VE or Microsoft Hyper-V, our engineers handle provisioning, snapshots, migrations, high availability configuration and day-to-day maintenance.
- ✓ VMware vSphere / ESXi host and VM management
- ✓ Proxmox VE cluster setup, management and upgrades
- ✓ KVM / QEMU hypervisor management on Linux bare metal
- ✓ OpenStack private cloud deployment, management and upgrades
- ✓ Hyper-V and Windows Server administration
- ✓ VM provisioning, cloning and live migration
- ✓ Storage and network configuration for virtual environments
Infrastructure Monitoring
We monitor your servers, VMs, network devices and cloud resources 24/7 using Zabbix, Grafana and PRTG - detecting and resolving issues before they become outages.
- ✓ CPU, memory, disk and VM resource utilisation alerts
- ✓ Network uptime and latency monitoring
- ✓ Application and service availability checks
- ✓ Hypervisor health and storage pool monitoring
- ✓ Security event and log monitoring
Patch & Update Management
All servers, workstations, hypervisors and network devices are kept current with security patches and firmware - scheduled during low-impact windows to minimise disruption.
Why Outsource IT Support?
- ✓ Predictable monthly cost - no surprise bills when things break
- ✓ Virtualisation expertise on tap - VMware and Proxmox engineers without full-time hire costs
- ✓ Faster resolution - dedicated engineers who know your environment inside out
- ✓ Proactive approach - we fix problems before you notice them
- ✓ Access to specialists - cloud, security, networking and virtualisation all included
- ✓ Focus on your business - not on IT firefighting
Ready to discuss managed it support?
Free 30-minute consultation. No commitment required.
How Every Managed IT Support Engagement Starts
Free Discovery Call
We assess your environment, understand your goals and identify quick wins - no obligation.
Scoped Proposal
A clear, transparent proposal with defined deliverables. No surprises, no hidden extras.
Delivery & Handover
We implement, document and train your team so you own the outcome completely.
Ongoing Partnership
Optional managed support, SLA monitoring and a dedicated account engineer.
